Frequently asked questions
General Questions
» About Creditinfo?
Please have a look at our homepage http://www.creditinfo.com
» Which countries are covered by Creditinformation.com?
Momentarily Creditinformation.com provides you with online business credit reports from Germany,
France, UK, Ireland, Netherlands, Greece, Iceland, Lithuania, Czech Republic, Slovakia,
Poland, Switzerland, Denmark and Malta. The country coverage will increase in near
future
Investigated on demand reports are available for more than 200 countries. Please
select “other countries” in the country dropdown menu to order a report.
» Where does the data come from?
It is mainly provided by our Creditinfo countries. In some countries
we rely on our partner network to increase overall coverage.
About your Creditinformation.com account
» How can I set up an online account?
Simply fill in the register form. Opening an account with Creditinformation.com enables you to
pre-charge it in order to view and download credit reports from all available countries.
Alternatively it is possible to pay credit reports per purchase. All purchased credit
reports are accessible through the online archive for the time of one year
» Which payment methods are accepted?
The online account can be charged via Paypal and credit card.
» I am already a Creditinfo customer in a country…
In this case please contact your local Creditinfo office. It will provide
you with all details needed in order to access your account.
About the credit reports
» What information does the credit report include?
The information a credit report includes may vary depending on the country. Creditinfo
collects information from local business registries and updates its database
on a regular base, at least once per month. If the inquired company has not delivered
any financial account to the business registry it is likely that they will not be
part of the online report. In case you order an investigated report the content
of the report depends on the information collected from the company in question
itself, as well as public accessible data. Creditinformation.com can not guarantee that a credit
report contains all relevant information.
» There is no online credit report available…
In this case you have the option to order an on demand report, which will be investigated
locally in each country. In order to ensure quality, this can take a few days. You
can choose between two different delivery times (Express and Standard). When ordering
an on demand report is is important to enter precise information (name, address
and register number) about the company in question to ensure that you receive information
about the right company.
» In which formats is the credit report downloadable?
The credit reports can be downloaded as an Acrobat .pdf or XML file.
» Are there any credit reports about individuals available?
No, there are only business reports available.
» What is the CIP Score?
The Creditinfo Predictor Score (CIP) predicts a company’s default probability during
the next twelve months. The default probability is calculated based on the available
data about each company and summarises it to a comprehendible figure. This facilitates
comparison between companies and industries and supports decision making.
» How do I receive my on demand report?
It will be sent to the e-mail account you indicated when registering yourself and
you can download it online from your personal Creditinformation.com archive.
» What happens if an on demand report can not be delivered?
In the rare case we will not be able to deliver you an on demand report you will
receive your money back. In case you have a pre-charged Creditinformation.com account this will
be credited, else we will credit the amount back on your credit card.
» How much does an online credit report cost?
A single online report costs € 25. If you are Creditinfo customer, please contact
your local Creditinfo office.
» How much does an on demand report cost?
The costs for an on demand report range from € 55 to € 75 depending on region and
delivery terms.
» How long does an on demand report take?
You are able to choose between two delivery times: “Standard” and “Express”. With
“Standard” delivery time you will receive your credit report within a maximum of
10 working days, with “Express” it will take a maximum of 5 working days.
» How long are my downloaded credit reports stored online in
the archive?
Your downloaded credit reports are stored in your personal Creditinformation.com archive for one
year. But please keep in mind, that up to date information is the key to minimize
your risk. In order to access your archive, an online account is requested.